Field Service Management Software (FSM) includes customer needs, field employee tasks, related equipment assignment and itineraries at the same time. Therefore, a good application will help save time, improve work efficiency and customer satisfaction.
Different IT tools are used in Field Service Management (FSM) to guarantee a company's mobile external service, such as GPS, Cloud, Internet of Things (IoT), the use of mobile devices and much more! !
Field Service Management (FSM) software allows for the automation of field operations and efficient supervision of scheduled tasks. Its main users are agents and technicians in the field.
In practice, they allow you to optimize a variety of tasks:
- Monitoring of technicians in the field
Scheduling and tracking work orders
Inventory management
Field inspection management
Communication with the customer
Invoice integration
Personnel tracking in the field (GPS)
Sending documents in real time
Analysis of data
