Every user has the right to submit requests, complaints, claims and suggestions to MPSERVICES, for which they must take into account the following concepts:
- PETITION: It is an action through which the user, in a respectful manner, requests from the company any information related to the provision of the service.
- COMPLAINT: It is the expression or manifestation that the user makes to the company due to the dissatisfaction generated by the provision of our services.
- CLAIM: It is the opposition or disagreement presented by the user, with the aim of the company reviewing and evaluating an action related to the provision of the service in economic terms.
- SUGGESTION: It is a proposal presented by a user to influence the improvement of a company process whose purpose is related to the provision of the service.
